Our Own Brant Suter = REALTOR Extraordinaire

If you’ve ever met Brant Suter, proud member of The Harrisonburg Homes Team, you know that he is charismatic, fun, exciting, and professional. To prove that he puts a high value on providing quality customer service to his clients, he earned a perfect score on his customer satisfaction surveys in 2009!

What is a customer satisfaction survey, you ask? Each time a transaction is completed at Kline May Realty, the brokerage sends out a survey to the clients that were represented by Kline May. So, each time Brant represented one of the parties at the closing table, his clients were given a survey to complete with questions regarding Brant’s service. 16 of his clients completed their surveys.

Among other things, each customer was asked to rate their REALTOR on the following:

  • Services of your agent
  • Keeping you informed through the process
  • Responding to you in a timely manner
  • Agent availability when you specifically needed them
  • Agent being honest with you at all times
  • Agent following up after your closing
  • Agent professionalism and knowledge
  • Explaining the contract

To be quite honest, it is practically impossible to get a perfect score for an entire year, but if anyone could do it, it would be Brant, and we are so proud of his accomplishments.

Congrats, Brant!

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About Lisa Oates

Lisa is the creative mind behind The Harrisonburg Homes Team, providing streamlined content management, quality authorship, and graphic design for Harrisonblog. She's passionate about blogging, enjoying life, and a good cup of coffee.

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