If you’ve ever met Brant Suter, proud member of The Harrisonburg Homes Team, you know that he is charismatic, fun, exciting, and professional. To prove that he puts a high value on providing quality customer service to his clients, he earned a perfect score on his customer satisfaction surveys in 2009!
What is a customer satisfaction survey, you ask? Each time a transaction is completed at Kline May Realty, the brokerage sends out a survey to the clients that were represented by Kline May. So, each time Brant represented one of the parties at the closing table, his clients were given a survey to complete with questions regarding Brant’s service. 16 of his clients completed their surveys.
Among other things, each customer was asked to rate their REALTOR on the following:
- Services of your agent
- Keeping you informed through the process
- Responding to you in a timely manner
- Agent availability when you specifically needed them
- Agent being honest with you at all times
- Agent following up after your closing
- Agent professionalism and knowledge
- Explaining the contract
To be quite honest, it is practically impossible to get a perfect score for an entire year, but if anyone could do it, it would be Brant, and we are so proud of his accomplishments.